Still no Feedback on Cancelled Lines

We cancelled our Telkom lines.<br> Durban line around the 14th of November 2015 and the Johannesburg lines on the 17th of December.<br> <br> We are still being billed and since we cannot contact the Cancellations Department except via email - we have no feedback as to why these lines have not yet been cancelled.<br> <br> Numerous phone calls to billing and countless emails later I am now lodging a formal complaint.<br> <br> Telkom is proving once again to have the worst customer service in South Africa.<br> <br> This is completely unacceptable.<br> <br> How is it not possible to speak directly to someone who deals with cancellations?<br> <br> Shocking!