Still no Feedback from Telkom regarding Fibre

I am not sure how to proceed... I must have made over 50 calls by now and have spoken to countless people at Telkom but I am still no closer to an answer.<br> <br> I have a fibre switch installed on the same pole that is providing my ADSL and have requested for fibre to be installed but for some reason the coverage map shows my side of the street (out of the whole neighborhood!) is not active (this has been three months since the fibre was installed). <br> <br> Is it to much to ask for one of the fibre installers from Telkom to visit my property?<br> <br> I am really disappointed with my Telkom experience so far (and this is my third complaint) I guess i can just keep writing them week after week until someone from Telkom responds (Shawshank Redemption anyone?)