Still no feedback...despite getting feedback

On the 12th January I logged a complaint on Hello Peter regarding a fault I reported on the 21st November 2015. <br> <br> I received a response from Wesley, a member of the Telkom Social Media team, apologising for the services and promising I would be contacted shortly. <br> <br> I am not sure what shortly entails, but an another week has now gone by...nearly 2 months since logging my initial complaint, and I still have no resolution on my very slow internet connection. <br> <br> I wonder whether this post will lead to actual action rather than another promise. <br> <br>