Still no feedback after previous complaint

What does this mean?<br> <br> Your reference number is SM137313 <br> <br> I'll tell you. It means absolutely nothing. I didn't even receive a call from Telkom.<br> <br> What does Telkom do regarding slow internet speed in my area?<br> <br> Nothing, even though other people complain as well about the poor speed.<br> <br> <br> <br>