Still no feedback after 4 weeks!

App**** at the end of May for Ipad mini with retina display. They notified me 3 days later that it has been approved and a device is being sourced. After three weeks still no feedback on the device and I submitted a hellopeter complaint and telkom rep**** that it is being escalated to the shop. Nothing has happened since and I have been to the shop twice receiving no proper feedback with dates. On that same day I tried to apply over the internet for the device and they state on their website that within 5 working days you will get feedback. No feedback received. Tried calling them the last week and the 081 180 number cannot assist they just keep on referring me to 10213 and one can never get through on this line even after holding a couple of times longer than 10 minutes. For a telecommunications company I would expect far better call centre response times. I cannot return every week to the shop because it is a waste of time and the shop does not have their own telephone since it is a walk in shop. (Once again a big disapointment for a telecommunications company.) Please provide a direct line to someone that can assist immediately. 4 weeks for an application is unacceptable!