Still NO FEEDBACK??? After 3 months!!!

This is my last request for an update on this. It has been over 3 months and I still have NOT received ANY feedback. In the meantime Telkom is threatening to blacklist me. If Telkom is not resolving this within 7 days, I will refer the matter to ICASA, and the Consumer Protection office. I have been patiently waiting for a reply, but nobody is ever getting back to me. I only get the \normal"reply giving me the SAME reference number OVER and OVER. Is there nobody at Telkom with the intellectual capacity that can resolve this long outstanding issue? It's really NOT that difficult to get this resolved"