Still no feedback after 2 weeks

I have logged a complaint twice now on hellopeter.<br> Every time I get a response saying we are still busy attending to your request.<br> How long does it take to sort out a complaint?????<br> Not a phone call, not an e-mail, nothing!!!!<br> I don't even want to put myself through the frustration of trying to phone the complaints line...<br> Or everyone will probably be in meetings again???<br> You leave me no option but to report this matter to the ombudsman.