Still no feedback.

Please see below. I am still waiting for ANY further feedback. When can I expect<br> <br> <br> On the 26th January I wrote:<br> <br> Does anybody know? I want to find out about the availability of a 4Mbps line in my area, or what time frame we're looking at before this speed is possible. I went to my local Telkom branch who told me to call 10210. Which I did twice. But, after being on hold for about 20mins each time I gave up. Went onto your website and did an email enquiry (#632544). This morning I received an email from Mokgadi Ruth informing me that this issue has been resolved. Problem is, is that I've not received any correspondence or assistance with that matter at all. So, now I ask, who must I call and speak to get some answer?? Waiting 20 minutes on the telephone to speak to an operator is unacceptable by any standard.<br> <br> On the 26th January I received:<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM83266.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards<br> Donico Williams<br> Telkom Social Media Team<br>