1 reviews | Active since Jul 2009

05 Feb 2017, 11:47

Still no feedback

<p>I wrote a complaint on hellopeter a while back about the problems i am having with telkom sales regarding uncapped lte. I was given a reference number and was told to phone their sales dept. after I missed the call from Telkom. I was then told by the sales person that they cannot use the reference number AI ********** they gave me on hellopeter. Rep**** on the original hellopeter post but a week later I still havr not received feesback. </p>

0
Replies (3)
Telkom
Telkom's reply06 Feb 2017, 10:59
Official

Hi roaldvdb

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We do apologies for the inconvenience. Please note the ref starting with AI... is merely for identification purposes on this site. We have tasked our Mobile team to attend to your query and advise accordingly.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Feb 2017, 18:27
Official

Good Day

Hope the message finds you well. This serves as notification that your request has been urged for intervention and further correspondence will follow.

We sincerely apologize for the negative customer experience.

Regards

Social Media Team

Best regards,

's update07 Feb 2017, 19:40
Reviewer Update

Well I received a call on monday when i was in a meeting. I asked the lady to phone me back in 30min and she said she would. I am still waiting