Still no feedback
<p>Hi, I sent a complaint on here https://www.hellopeter.com/telkom/reviews/data-depleted-and-told-there-has-been-no-unusual-data-depletion- ********** , Twitter (tweet and DM), message on FB, email (6 emails), visited the store at Rosebank Mall (4 times) and called in (few times) - still no propper expected response. I do get "actively attending" and "handed over to our mobile team" and "we will surely send it to you" - Really? I enjoyed the service i got from when i got the plan initially but this is not an expected experience from a communications company. K. Thanks. Bye.</p>
Hi yatish-madhav,
So sorry that you feel that way, also for the matter that your query has been dealt with. I have escalated it to my manager to follow up with our Mobile team.
You mention Facebook and Twitter, do you have a different handle on those accounts? Please advise, thanx.
Your reference number for this post is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi yatish-madhav,
So sorry that you feel that way, also for the matter that your query has been dealt with. I have escalated it to my manager to follow up with our Mobile team.
You mention Facebook and Twitter, do you have a different handle on those accounts? Please advise, thanx.
Your reference number for this post is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi,
Please confirm the amount of data you are disputing and the dates, we will email you the usage.
Kind regards,
Joshua
Telkom Social Media
Best regards,
Hi,
Please confirm the amount of data you are disputing and the dates, we will email you the usage.
Kind regards,
Joshua
Telkom Social Media
Best regards,