Still NO FEEDBACK?

I recently wrote a report on my 4 meg ADSL line being upgraded to a 10 meg uncapped line, that is now slower than my 4 meg line was. I have made multiple phone calls and even complained on your Facebook but no movement? i received the following on my last report:<br> <br> Hello bothmacell@,<br> <br> We sincerely apologise for the inconvenience.<br> <br> Kindly note that this matter has been escalated to our technical department and feedback will follow.<br> <br> Your reference number is SM192415 <br> <br> Regards,<br> <br> Hilary<br> Telkom Social Media Team<br> <br> I Cant even find this call SM192415 that was Apparently logged? I was never contacted it has been more than five days now? Are telkom Employees trieng to Push telkom Customers away to other ISPs? This is the worst service i have gotten in RSA and that says alot. If this is not resolved by the End of Monday i will have to migrate my line and use another ISP. This is absolutely **********. My ADSL Line number is *** Fix your MESS!!!!