STILL NO FEEDBACK!!!

i was told i would be given feedback and its been months and still i am being billed for the call out fee and to date nobody has called me. heres the report below:<br> <br> i made a report stating that from the 6th of may i was billed for a call out fee twice incorrecctly, after months i get a response and was called by an agent stating that the account will be credited at the end of august, my bill came now and it is still reflecting the call out fees.<br> Add a new Telkom Report<br> Inappropriate report? Back<br> SUPPLIER'S RESPONSE Telkom Time and Date 17:42:46 | Wed 16 Sep 15<br> Hello abukad,<br> <br> A very good day to you!<br> <br> It saddens us to read what you have been subjected to.<br> <br> Please accept our humble apologies for the frustration and inconvenience caused. This dispute will be assigned to Billing to assess and give you feedback.<br> <br> Your social media reference number is SM146331.<br> <br> Regards,<br> Joshua<br> Telkom Social Media Team<br> CUSTOMER'S FEEDBACK abukad Time and Date 10:07:28 | Mon 16 Nov 15