DA
Dale A
1 reviews | Active since May 2014
16 Nov 2015, 07:38
Still No Feedback
More than a month ago,I logged a billing query with Telkom. After waiting for 3 weeks for feedback,I contacted their customer service and STILL I received no feedback. I then went to Hellopeter and received ref SM164585 with the sentence '...feedback will be provided' included in their response. Its been a week and I STILL HAVE NOT BEEN PROVIDED WITH FEEDBACK. It now feels like they are deliberately not providing feedback as my query involves a possible refund.
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Telkom's replyOfficial
16 Nov 2015, 08:29Hello modeFAN,
Thank you for your post.
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM164585
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM164585
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply16 Nov 2015, 08:29
Official
Hello modeFAN,
Thank you for your post.
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM164585
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM164585
Regards,
Lindani
Telkom Social Media Team
***