Still no feedback

I app**** for my line to be moved from Sunninghill to Fourways in July and still have not had it installed. The call centre agents can only see the last update on my request was that a line would be installed on 3 September and there have been no updates since then. The call centre agents keep submitting queries to engineers to at least give feedback or update the status of my application but nothing happens. This is the second report I'm submitting to Hello Peter... Might have to keep doing this every week instead of calling the call centre every week.