Still no feedback?!?

I have received a ref. no. from Zandiswa Gunu on the 10/02/2015 from Telkom (SM87529), but i have still not received any feedback on my application for a land line/adsl line? It has been almost a month since i handed in my application? When will someone be able to assist me?<br> <br> This is bad service!!<br> <br> And if you do contact me on my cell no. ***) DO NOT USE A WITHHELD/PRIVATE NUMBER - I WILL NOT ANSWER