still no feedback

Based on communications with the Telkom department it has become more and more evident that there is no interest to clearing the queries and complaints that is highlighted by clients. <br> <br> INCIDENT Tue 6 Oct<br> HEADLINE Account billed for services not rendered.<br> <br> Almost a month down the line and not even a single call nor mail or even response to any matter relating to the highlighted complaint. <br> <br> I still don't have a line and every time when it is supposedly escalated nothing comes from it. <br> <br> I have requested to be contacted by more senior personnel to discuss the matter further, and guess what... NOTHING.<br> <br> I don't even know what to do anymore as following up from my side is costing me a fortune. Wasting an hour on the phone per call every time, and that on a cellphone to boot as I don't have a telephone to experience this free call service that they advertise so nicely on the waiting call.