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Charlotte R

1 reviews | Active since Feb 2016

29 Feb 2016, 09:36

Still no DSL since End November 2015 (3 months)

We app**** end of November 2015 for a ADSL line to a new home. <br> Firstly it was not captured so we needed to apply again. Once we had the order with Telkom, we were assured it will be done within a week or so.<br> The first technician came out but was only there for 5 minutes. He had to arrange for a pole to be planted. He said it will be 2 days. <br> A few weeks later the pole was planted. After that nobody came, so we went to the Telkom shop in Menlyn to hear what was going on. They then arranged that somebody will come out. A few days later somebody did come but after a few minutes they left to test a cable. They came back to say it had to be fixed by Cable section.<br> This happened a few times where we go to the Menlyn shop, then a technician comes out and says after testing, that Cable section needs to fix the cable. We even had to do a new order because the first one was cancelled by Telkom. <br> <br> It is now end of February 2016. Still no ADSL, And it seems that Cable Section from Telkom can not do their job!! <br> It is now beyond ridiculous, and we are struggling to work without any internet. PLEASE can somebody help!!

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Replies (1)
Telkom
Telkom's reply29 Feb 2016, 10:20
Official
Hello Charwie,

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