still no device !

so i logged my first complaint on the 6th April on Monday the 11th . first i dont think you people check your information when tebo called me he told me that i must go to a store and take up the latest offer HOLD on you already debited me !! and did not give the rooter i app**** online because i do not want to go into a store then he tells me oh then sorry we do not have stock i told him i want some sort of feedback today still no word from him , and had the decency to cut the call !!! . what is ur story today the the ware house blew up !!! you debited me and not provided me anything except terrible service this is not good business Practice i will take this up with the ombudsman i dont care that you only can accommodate 1200 , if you did not have enough devices why did you advertise !! false advertising at its best