Still no delivery - breach of contract!!!!

As per my complaint SM150307 for no delivery of my router I was promised action and a call back. As of yet this has not happened. 21 days later I still do not have a router. [Email Removed] was the responsible sales person and I have left requests to call me back. i am beyond frustrated. If I get debited again and have no router consider the contract cancelled as you have already breached it. I will also demand a full refund if you cannot sort this issue out. Over 5 hours have been spent on the phone and numerous emails have been sent, but that was useless. This is seriously shocking service!!!