1 reviews | Active since Nov 2016

25 Feb 2017, 08:28

Still no data

<p>I took out a data contract at Telkom on the 1st of July 2016. The contract at that stage was structured as a 500mb all networks data and 5Gb Telkom data as this was a promotion for that period. To this day I have not received the 5Gb as advertised and only the 500mb and have logged numerous calls to the call centre. Even my account states the deal clearly as 500mb + 5Gb Telkom data. The last call I logged in January 2016 the person on the phone admitted that she can see I did not receive the 5Gb data and that it was escalated with a tracking number etc and that someone will phone me but to this day I have not received any feedback ( ********** 5). I have lost faith in Telkom and no longer want the contract and want a refund for the months I have been paying for something I did not receive. </p>

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Replies (2)
Telkom
Telkom's reply26 Feb 2017, 07:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply26 Feb 2017, 07:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,