MA
Mogamat A
1 reviews | Active since Aug 2018
28 Aug 2018, 08:38
Still No Data
I purchased 3 Gig data on 19 August 2018, I still haven't received the data. I called several times to the pathetic customer service, all they interested is asking alota questions and in the end of the call they just say sorry for the inconvenience. One of the agents informed that the case will take 72 hours to "attend" I asked him will the matter be resolved, he said no they just gonna attend to it. Today is 28 August nearly 10 days later and I still havent received the data. They told me I cant reverse the transaction also, which is f*** stupid and frustrating because not once did they offer any kind of alternative/s. Also the agents at the call centre are stupid and are never aware of any problems or issues.
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Replies (4)
Telkom's replyOfficial
29 Aug 2018, 13:25Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply29 Aug 2018, 13:25
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
MA
Mogamat A's updateReviewer Update
29 Aug 2018, 14:38***
Case Number: ***6
MA
Mogamat A's update29 Aug 2018, 14:38
Reviewer Update
***
Case Number: ***6
MA
Mogamat A's updateReviewer Update
31 Aug 2018, 14:10So I've just spoken to an agent. And she informed me that the case has been attended to and asked if I received the data and I said no. She then looked further and noticed that the back office returned the case to the agent that placed it because there was discrepancies. This happened on the 22nd. The agent was supposed to complete the request but did not. The agents name is Sabeliwa. So this ****es me off because the case was not even attended to because you have lazy people working at your call centres. If I may ask what is the qualification of your agents. Do you make use of dropouts so that you dont have to pay them much? The agent opened a new case so now I have to wait another 72 hours before you attend to the case because that's your procedure. Nevermind the customer that sits with the problem.
MA
Mogamat A's update31 Aug 2018, 14:10
Reviewer Update
So I've just spoken to an agent. And she informed me that the case has been attended to and asked if I received the data and I said no. She then looked further and noticed that the back office returned the case to the agent that placed it because there was discrepancies. This happened on the 22nd. The agent was supposed to complete the request but did not. The agents name is Sabeliwa. So this ****es me off because the case was not even attended to because you have lazy people working at your call centres. If I may ask what is the qualification of your agents. Do you make use of dropouts so that you dont have to pay them much? The agent opened a new case so now I have to wait another 72 hours before you attend to the case because that's your procedure. Nevermind the customer that sits with the problem.
MA
Mogamat A's updateReviewer Update
19 Sept 2018, 04:51It's officially 1 month later. No data. No airtime refund. No apology.
MA
Mogamat A's update19 Sept 2018, 04:51
Reviewer Update
It's officially 1 month later. No data. No airtime refund. No apology.