1 reviews | Active since Jun 2015
Still No Connection or Dialing Tone-5th Hellopeter
Once AGAIN, i am logging a complainant on Hellopeter and STILL, no one at Telkom seems to give a damn! <br> <br> I have been having connection problems ever since I cancelled my account (supposed to be effective mid Dec). I know for a fact that Telkom have cancelled my line early - I have no problem with that. What I have a problem with is the bill that I am going to receive from the 01st November to the mid December, and I can assure you that I will not be paying that amount from the 15th of Novemebr (This is when my line was cut from). Everytime I call Telkom, I get told that my account IS active and my internet is ok, but it is NOT! I have no dialing tone or internet connection! <br> <br> I don't want to get billed for the days that I am off and I would like to know when the deposit gets paid back. I am highly frustrated with Telkom as the do not seem to care about their customers. Get someone from account to phone me and assist with this issue - if you reply!
Thank you for making contact with us on Hellopeter.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Accounts Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Regards,
Launa
Telkom Social Media Team
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Thank you for making contact with us on Hellopeter.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Accounts Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Regards,
Launa
Telkom Social Media Team
***
