WH
Wanda H

1 reviews | Active since Feb 2017

28 Feb 2017, 11:52

STILL NO CHANGE IN CANCELLATION OF ACCOUNT REQUEST SINCE DECEMBER 2016!!!

<p>What has changed since my previous review of 13/02/17??? Belive it or not, sweet NOTHING!!!!! Oh wait, I got a reference number from Ilhaam of Telkom Social Media on 13/02/17 - I followed up with Ilhaam on 17/02/17 and guess what - SHE DID NOT EVEN BOTHER TO ANSWER ME!!! And suprise, suprise I RECEIVED ANOTHER ACCOUNT FROM TELKOM! How pathetic. If Telkom's Social Media cannot even assist, the I guess my next step will to be contact the real media - Die Burger, Son, etc. etc. Jip, maybe the newspapers will be able to get something done when publishing the articles... I am one FURIOUS customer - can't wait to call myself an ex customer!!!</p>

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Replies (2)
Telkom
Telkom's reply28 Feb 2017, 14:29
Official

Good day Wanda,

Contract was cancelled on the 10/2/17, your query has been sent to our Accounts Team for assistance.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

WH
Wanda H's update28 Feb 2017, 14:51
Reviewer Update

Good day Busi

this is so funny my first review was posted on 13/02/17, but was not informed then that contract was cancelled on 10/02/17 - makes one wonder!!!