Still no cell phone received

Item: Telkom
Rating: 2
Author: Stacey G

I called Telkom on 10 October 2015 to order a cell phone. I was informed by Freedom that delivery will be 5 - 7 days. My account has already been debited and i still have not received a tracking/reference number or my cell phone. I have tried calling them for over 3 hours already today and no one answers. How the hell do you follow up on your orders if there is no one to assist you!!!!

Helpful (0)

Replies (1)

Telkom's replyOfficial

19 Oct 2015, 14:06

Hello stacey24681,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM158476.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Telkom's reply19 Oct 2015, 14:06

Official