STILL NO CANCELLATION !!!

This has gotten ridiculous. I wrote a report on 2 Feb 2016 complaining about a cancellation I app**** for in 2015 and the feedback I received on this platform was that my query would be sent to the relevant people and I would be contacted. Guess what???? No contact and no escalation. AGAIN. I am sick of Telkom and they keep taking my money month after month even after I app**** for a contract cancellation. How do I sign TWICE and the application gets lots even though on each occasion it was handled by a different person??? Now I am paying for 2 contracts and they just sent me an invoice AGAIN wanting money.