Still no cable repair after numerous complaints

This is now the second time I am complaining on hello peter as it is the only platform I seem to get a response on. With the previous complaint, Mr Arnold Madisa has responded by saying that matter has been escalated to the technical team and I was given a reference number ( for the fourth time might I add) When trying to track the fault I was told that the reference number does not exist. I am now at my wits end as we are heading into 3 weeks without internet or telephone services. Should I take this to a more public platform in the hopes that it will yield response? We are losing business as the days go by. Again, one of your technicians were spotted in the area on more than one occasion ( and they are very impolite) and still the issue has not been addressed, so again I ask you, when are our cables going to be replaced? This is a service that we pay for. Please do not even tell me that the fault has been escalated to your technical team and give me false reference numbers or that you're busy working on it etc. I've heard that one too many times before.