Still no assistance for account plan correction

Please note and you can double check with my telephonic voice recording application where I requested for an Evening/ Weekendender plan but your clever consultant signed me up for Anytime Extra. I have been struggling to sort my account out without any luck as nobody in your company has the decency to assist. 1. You have charged me for Anytime Extra for period 9 Nov to 8 Dec R314.49 and should be Evening Wend R189-47 so I require a credit for R125.02 vat excl. 2. You have charged me for telephone line for period 10 Nov to 22 Nov R75.64 yet this is charged for in item 1 above ?????? – full credit required 3. You have charged me for Anytime Extra for period 10 Nov to 5 Dec R106.55 yet this is charged for in item 1 above ?????? – full credit required 4. You have charged me for telephone line for period 22 Nov to 8 Dec R98.92 yet this is charged for in item 1 above ?????? – full credit required 5. You have charged me for Wend plan for period 5 Dec to 8 Dec RR0.84 yet this is charged for in item 1 above ?????? – full credit required 6. The plan has been downgraded and I have now been correctly charged for period 9 Dec to 8 Jan 2018 What you are required to do is pass me a credit for dispute points above 1.2.3.4 and 5 which is (1) R125.02 (being difference between W/end and Anytime Extra plan (2) R75.64 (3) R106.55 (4) R98.92 and (5) R0.84 which is a total credit for R406.97 plus vat R56.98 for a total credit of R463.95.

Please note that I still do not receive a statement or invoice