Still no assistance!

Last month, I complained about Telkom's reluctance to cancel my service with them. Below was the response I got:<br> <br> \Hello richard.kuo,<br> <br> This response serves as confirmation that your query has been received. <br> Your reference number : SM213730<br> A consultant from our fulfilment team will be in contact to assist with the query. <br> <br> Regards<br> Noleen<br> Telkom Social Media Team.\"<br> <br> I then erceived a phone call from Telkom's social media team and was advised that they would personally manage my cancellation and action a refund. However, I have not heard back from them since and received another invoice this morning. DISGUSTING SERVICE!<br> "