Still no answer on SM201449

I made a HelloPeter complaint a couple of weeks back (on 16 February 2016) and still have not had any response except receiving a new call number. I know that Telkom has my cellphone number as well, so there is no reason for them only trying to call me on my landline during work hours.<br> <br> My previous call number is SM201449.<br> <br> I have even sent a mail to [Email Removed] but have still not received any response.