Still no answer on line transfer From Telkom

<p>We are trying to move our line to a new service provider, and have followed the neccessary steps for transfering the line. Done a month in advance, and to date have not had a response. When calling them, they tell you how stupid you are and that you know nothing about what you are trying to do. </p> <p> </p> <p>I find this type of service absolutely shocking. And worst of all we have been billed for a service that we no longer want. </p>