Still no answer from Telkom

So after my previous complaint about Telkom not getting back to me after my application for a new line and internet modem and the fact that you cannot get a hold of them through the call center to follow up, I was informed that the matter has been passed on to the relevant department and that I will be contacted shortly... I was even provided with a reference number (to do what with Telkom? Since one can not get to speak to anybody from Telkom...) <br> <br> Still no resolution to my query... Telkom is truly the worst I have ever experienced with regards to customer service!<br> <br> So please dont give my the same response as you did last week (with the useless reference number) Just call me back and arrange for my line and modem to be installed!