JJ
Joe J
1 reviews | Active since May 2015
10 Jun 2015, 14:24
Still no answer after 1 month
I have still not heard anything from Telkom accounts. Numerous calls, visits at Benoni branch for over 2 hours and all that I hear is \ your problem has been escalated"I have had a max of 15 days service on Simple R399 package. Get told my bill is over R2000. Installation has now been deducted and I received a new modem via courier"
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Telkom's replyOfficial
10 Jun 2015, 16:00Hello Reddevil811,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM113475.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM113475.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply10 Jun 2015, 16:00
Official
Hello Reddevil811,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM113475.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM113475.
Regards,
Joshua Mnisi
Telkom Social Media Team