still no answer

Telkom told me that there are no adsl available in our area ..and cancelled my whole order ... on saterday a tecnician told me that there are adsl ports available so i re ordered a telkom line my line was installed and tech told us there is adsl available again and i must reorder adsl because he cant do anything without telkom dispatching him seriously guys *** must i do who is lying to me ... i complained two weeks ago and no one is coming back to me this is pathetic service from you i want someone to sort this out asap ...