Still no ADSL upgrade Ref ***

Requested a Telkom ADSL upgrade from 2mb to 4mb in September 2015. Called today to follow up on the 10 day lead time to upgrade, new agent stated no upgrades are planned and I should re log the request. Agent today was not helpful, placed me on hold and after15 min, call was cut.<br> <br> Service is poor for a paying customer who wants to upgrade. Telkom, please up your service in the Telecoms industry. I still cannot get hold of another agent for this upgrade.