Still no ADSL line service

SM158094 Thank you for your response. I received an sms to say that technicians were handling my fault CRK290915. On 21 Oct I received a call from a technician claiming to be at my home. I was not at home as no arrangement had been made. When asked if I would be at home at 14:30 I rep**** that I would only be home at 16:00. No further arrangements we're made. I was at home all day on 22nd Oct. Unfortunately I have heard nothing further and the line is still down. Please assist me as I have had no service since 15 Sept.