STILL No ADSL Connection After Two Weeks

After little over a week of waiting and following up, Telkom informed us of our order (***) for migrating our line at the exchange to an ADSL port had been completed. When we noticed that our router could still not connect/sync with the exchange, we purchased a new router, thinking that the older (second-hand) one was faulty/blocked.<br> <br> After trying to install the new router and failing due to a persistent loss of connectivity, our ISP (Axxess) informed us that there is an ADSL reading on our line of \0". Everything is connected"