1 reviews | Active since Jul 2011
Still no ADSL and as a customer do not know what to do
I app**** for a 4mb adsl line last December. The installation was set for early January...if i recall a contractor came out on the 5th of January 2016. The house never had any phone so it was a matter of him pulling new line into the house. On trying to do this he opened the drain and tried to feed the line through a PVC pipe that is there for this purpose (im made to believe) but only a meter or so will feed through and then it hits some kind of block. the contractor tried but could do no more and said the call is going back into the Q until this is resolved. how do i get this resolved? Can telkom assist?
Hi Wayne,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall provide you with onsite visit details..
Your social media reference number is SM229795.
Regards,
Joshua
Telkom Social Media Team
***
Hi Wayne,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall provide you with onsite visit details..
Your social media reference number is SM229795.
Regards,
Joshua
Telkom Social Media Team
***
So Celiwe from telkom mailed me on the 5th of May and said they cancelled my call in accordance with their "customer-out (COUT) process" because they could not get hold of me. Asking me if i would like my request to be reopened to which i rep**** YES on the 6th of May. I have had no further feedback.
in my frustration today i app**** for Telkoms Deal of the month uncapped lte offering and got a message saying I'm on a waiting list ticket number: # ***
I just cannot get internet...please assist Telkom
So Celiwe from telkom mailed me on the 5th of May and said they cancelled my call in accordance with their "customer-out (COUT) process" because they could not get hold of me. Asking me if i would like my request to be reopened to which i rep**** YES on the 6th of May. I have had no further feedback.
in my frustration today i app**** for Telkoms Deal of the month uncapped lte offering and got a message saying I'm on a waiting list ticket number: # ***
I just cannot get internet...please assist Telkom
Still no feedback from Telkom!!! Its July for goodness sake. Had you assisted me with the Deal of the month uncapped LTE deal you would have had a satisfied customer
Still no feedback from Telkom!!! Its July for goodness sake. Had you assisted me with the Deal of the month uncapped LTE deal you would have had a satisfied customer