Still no ADSL

ADSL went down last Saturday. Have logged calls, escalated the issue, begged on my knees. Most Telkom systems have been down this week (call centre, fault tracking, even fault logging for a day). Telkom said they fixed our ADSL yesterday - worked for a few hours and then went down again. I can't even get hold of them to cancel the ADSL. There goes another SOE. Fault references (if there's any point any more: SM98206, 492CTK260315, 451CTK210315)