Still no action taken

This was my 1st complaint:<br> My account was suspended, but the debit ran on my bank account on the 27th August '15.I then attempted a sim swap on the 1st of September and was told that my account is suspended.I called the customer care centre on the 2nd and the lady told me if can take up to 72 WORKING HOURS.After some confusion on my side, she explained that working hours means between 8am to 5pm, Monday to Friday. after some quick calculations, I realized that this means up to a total of 9 WORKING DAYS. In my case, this means up to 13 normal days for their system to find the transaction and allocate it. Although the funds probably appeared in their bank account at the most a couple of days later. The lady calmly told me that there is nothing I can do about it, not even sending them my bank statement will help.I'm at a loss Telkom.<br> got a standard reply blah blah. ask for a recording of my conversation,but I need a court interdict to get it. still waiting for official explanation by email which Nomalanga confirmed she will send.I still have to wait another 2 days for their turnaround time of 2 WKS to end,before I can escalate this.<br> <br> TELKOM: Please dont bother with your standard reply