Still no acceptable service

After 3 months of waiting for Telkom to replace a damaged cable we have finally got our \service\" back. However our ADSL connection has never been so bad. The technician that came and attended to our complaint said he only does cables and cannot attend to the slow connection. He phoned his colleague (lion) who said he was on his way to attend to our problem. Well that was 3 days ago... So frustrating Telkom. What's happening?"