WS
Wayne S

1 reviews | Active since Jul 2016

11 May 2017, 11:01

Still little to no internet Case#***4

<p>Once again Telkom forced me to write a review</p> <p> </p> <p>it is now 3 weeks that i am without internet and i keep getting different stories when i phone Telkom support, all i wanted was service and i got none, i have a sms to prove it will take up to 7 days etc and that also did not happen, so in the end Telkom will take my money for this so called service they give me. i see it as *****ing from someone if you pay for a product and not getting it.</p> <p> </p> <p>Will this ever get sorted or can i arrange a call with an agent to cancel my contract as i feel Telkom is breaching.</p>

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Replies (2)
WS
Wayne S's update15 May 2017, 06:58
Reviewer Update

Good Day

Thank you, i look forward to the feedback and outcome.

Regards

Wayne Stears

WS
Wayne S's update16 May 2017, 13:22
Reviewer Update

Good day

i have no internet connectivity since last night and i just feel i am getting nowhere with support and since my first call log it is more than 14 working days and i know im going to get billed for a service that is not working.

i am now escalating this case with the Ombudsman (ICASA) as i am now done fighting for nothing.