STILL LACKING BASIC CUSTOMER SERVICE

Where do I begin, app**** for a contract on the 15th September 2021 spoke to Alicia from the Sales department (10213). I gave her all my particulars and I had to repeat my address more than three times to make sure she gets the address correct. She informed me I will receive a sms notifying me of the outcome mind you no sms received. On the 22nd September 2021 I called in because I received no sms. The guy tells me the contract was APPROVED and he found it strange that no one has contacted me. He also went on saying that the phone was dispatched and I said no I never received the phone. He then told me there was no delivery address which I told him I gave it more than three times to Alicia. I provided him with the delivery address and he gave me a tracking number to track on the CourierIT website. I tracked it, on the 23rd September the phone went back to Telkom "Rica, no address" and I provided them with my delivery address AGAIN. I then call in, the lady by the name Nbongile corrected it even told me she provided the courier guys with the correct address and she's put it in the system. On the 27th September 2021 I received a call from a lady informing me that my phone was sent back & I told her AGAIN how's that possible I gave them my address so many times she tells me there was NO DELIVERY ADDRESS. I provided her with my address again and she confirmed it and told me she marked it as URGENT and I will be given a reference number to track my phone. To date I received no sms, when I called in this morning (28 September 2021) Penelope tells me oh no this application is undergoing CREDIT VETTING & she does not see any information that this contract was approved. Worse of all I AM PHONING TELKOM NO ONE IS PHONING ME NOR UPDATING ME AS TELKOM MESSED THIS UP. I received waybill after waybill number to track it from the 23rd and I have an email from the courier company telling me Telkom captured my address incorrectly and they cannot dispatch a phone without a delivery address. Now for the love of Jesus how do you go from contract being approved to capturing my address correctly to my APPLICATION IS UNDERGOING CREDIT VETTING???? The saddest thing is ALL these people sitting in that call center DO NOT KNOW WHAT THEY ARE DOING! My husband took out a contract in August smooth sailing how is it that when the lady captured the address the courier company delivered it the very next day. Do they not use the same system, how do you capture the address incorrect did I have to send screenshots of my delivery address? For the past 4 DECADES nothing has changed in terms of service from Telkom & the saddest thing is THEY STILL OPERATING. I suggest Management makes serious changes, can you imagine if my phone was delivered they would've gotten the billing incorrect as well. A simple thing of capturing an address they couldn't do & that's the smallest thing how are they still going to get the billing right. This was actually a BLESSING!!!!! I CANCELLED THIS CONTRACT BY THE WAY GOING ELSEWHERE. I WILL NOT LET TELKOM MAKE ME LOOK DESPERATE. TELKOM DOES NOT DESERVE THE 1 STAR I'VE GIVEN THEM!!!!! THIS IS THE WORSE TELECOMMUNICATIONS COMPANY IN THE ENTIRE CONTINENT!!!!!