1 reviews | Active since Jul 2018
STILL IN BREACH OF CONTRACT AND USELESS
I have sent the review below to TELKOM a month ago and after 2 days received a response from Tumelo requesting my information which I submitted. It is now 1 month and I am still awaiting a response from TELKOM (Tumelo).
BREACH OF CONTRACT AND USELESS I upgraded my ADSL line at the beginning of APRIL 2018 and received a router and with this an integrated sim which should have had 2GB of data loaded onto it monthly. Up till now (over 3 months) i am unable to utilize the sim as it just takes me to an "out of bundle" page.
I have continuously interacted with the call centers and have been sent from pillar to post with no one able to help. I have been told that I have to change my sim at a Telkom store as i have not been given an internet sim (15/04). When i went to the Telkom store I was told that this was the correct sim and data just needed to be loaded. They logged the problem and told me to wait for 48 hours and nothing happened (09/05). I spoke to the technical department and was told that it was a sales issue (23/04). They then told me my card was suspended (25/04). I was then told that my card was not linked and i had to go back to a Telkom store (30/04). At the store they told me once again that data needed to be loaded and i should receive an SMS in a day or so REF: ********** . Still waiting I then continued making call after call just wasting my time. The next stage was that the issue was escalated and a new REF: ********** was given. Still waiting. I then went back to the store in Kimberley where I had upgraded my contract in April and the store manager tried several times from his side and said that he had gone to the highest possible level and was still unable to assist and that he was very sorry but could do nothing.
Can someone knowledgeable at Telkom PLEASE assist to sort out this mess for me. I have been ****** of my monthly 2GB for 3 months now.
Mr. A, Ahmed ********** 213
Official private business reply Good Day Thank you for allowing us the opportunity to assist further on your query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback. Make sure you post a “Private Reply” to protect your personal information and allow us to view the details. We sincerely apologize for the inconvenience. Kind Regards Tumelo 22 Jul 2018, 8:49 a month ago 22 Jul 2018, 20:05 a month ago slamo: privately MR. ASLAM AHMED. TEL: ********** CELL: ********** 213 REF. NUMBERS GIVEN: 25/04/18 - ********** 57A 09/05/18 - ********** 28/05/18 - ********** TIN NO: ********** Currently the issue is with the Telkom Kimberley Branch since the 16/06/18 where the manager has unsuccessfully been trying to sort out. I don't have a reference number for this. Yours sincerely A. Ahmed 27 Jul 2018, 21:13 21 days ago slamo: Hi Tumelo I am still awaiting a response from you after sending you the details which you requested 5 days ago. Yours sincerely A. Ahmed