STILL having issues with TELKOM

Hi Telkom, me AGAIN. My phone line was cancelled for some reason (without my permission - I ONLY ASKED THAT THE ADSL BE CANCELLED) and now I've had to apply for a new line. I had to visit a Telkom store to find out my line was cancelled - no reason given. Then I was told I would have to wait all day for a technician to reconnect the line. WHY? You could disconnect it without me knowing. Will you pay for the leave I have to put in at work? When I phone the number now it rings, but the actual phone does not ring. It is vital that I have this issue sorted our asap as my alarm does not work without the phone line! To be honest Telkom I am over the pathetic service. As soon as I report one issue and it's sorted out, you go an mess something else up. I've been writing/phoning/going to your shops since last year November and EVERY week there is a new issue. All I want is a working telephone line.