LG
Lydon G

1 reviews | Active since Jan 2017

06 Mar 2017, 11:39

Still having Issues

<p>Third month in a row where I am having issues/problems.</p> <p> </p> <p>I have a 10MB ADSL line on special @ R799. I do not use the line for calling and did not request anything to be added to the line! I dont even have a landline phone. I am apparently paying for an extra service of R 17.55 for some weekend calling subscription. Let me repeat, I do not use the line for calling.</p> <p> </p> <p>I had an issue on my account statement last month which I thought was resolved. There I explained the situation where I have a debit limit of R800 on the account. Why would I put this on if my account went over this limit?</p> <p> </p> <p>So now I am sitting with a similar situation as last month where it debited less than my account shows and I will be in arrears. I would like this amount to be credited and for that weekend calling service to be cancelled as I did NOT request it.</p> <p> </p> <p> </p> <p>Let me also explain that a woman at you ACCOUNTS DEPARTMENT, could not tell me why there was an extra charge, which I had to work out for myself. Please listen to the recording if you get the oppertunity.</p> <p>Her name will be posted in the review details.</p> <p> </p> <p>Regards</p>

0
Replies (1)
Telkom
Telkom's reply06 Mar 2017, 14:32
Official

Hello lydon21

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,