Still haven't received my new device which was confirmed on the 24th November 2021

I've order a new device last monthand received the below message confirming the order and expected delivery (3 to 5 business days) but I haven't received the device to date. Below is the message I received. " Dear Customer, Thank you for ordering the Samsung Galaxy S21 Plus 256GB Black @ R699 you can track your delivery via our courier website at http://www.courierit.co.za using ref Nr: ***A after 24 hours. Please have your ID book and proof of RICA address on hand at time of delivery, which can take place within 3 to 5 working days, email us at *** for assistance. Regards Telkom."

When I placed this order, I confirmed the delivery address but the device was still sent to the wrong address on the 29th November 2021. I received a call from the courier guy Monday morning and immediately advised him that he's at the wrong address, I was told by the driver that he would inform his company but to date haven't heard from them. I called Telkom this morning to follow up but the number they had on the system for me is not my number at all. This whole experience has been very frustrating as I've been a loyal Telkom customer for more than 10 years now. I ordered the device through them as I urgently need a new device for business and personal use and this experience isn't helping my situation at all. I'm very disappointed and would like to cancel this order!!!