still have not sorted my query!!!

I am still waiting for someone to call me with regards to my data contract. I reiterate, contract. A contract which stipulates i only pay R199 per month, NOT R299 as per my latest bill. If this is not resolved within 24 hours, i will be referring the case to the ombudsman and the consumer protection act. I've given you more than enough time to sort this out and still have not had someone contact me as promised. The telkom mobile number in question is ***.