Still have not had my product activated

On December 1, I app**** for the Uncapped Wireless LTE product offering from Telkom Mobile. I received an email with a ticket number stating that an agent would contact me shortly to complete the order. To date no agent has contacted me. I have used email and the char client on the telkom website to attempt to resolved the issue no such luck. I have called the call center numerous times and have never managed to speak to anyone instead just being left on hold for over 3 hours in total. Absolutely ********** service, cannot believe this company is still in business.