Still have not cancelled my contract

<p>I cancelled my contract with you in October. I followed your processes, sent the correct documentation within your time frame required, and you have still not cancelled my contract. This is why i never signed up for a debit order and always paid cash. So you have been billing me and sending me an account for 5 months, and I am telling you I am not going to pay it because of failure on your side to cancel my contract. I even have your confirmation email of you receiving my notice to cancel my contract which was up as well. It had completed its 24 months. I have sent countless emails and complaints to you on your website with no response except acknowledgement emails that you have received all of this and will respond. 5 months later, I am still waiting!!! Catch a wake up!!!</p>