Still have not been contacted

I wrote about Telkom's 3G package that they have with Unisa and explained that the package was still not activated. I was given this reference SM145116 and told I would be contacted soon. I received an email telling me that have been trying to contact me without avail but the matter would be escalated with Unisa. Up until today this is yet to be resolved and worst of all the sim card has even lost service from being inactive for such a long time. I rep**** to the email from Telkom several times but it seems to fall on blind eyes. I really want telkom to put their act together otherwise if the partnership between Unisa and telkom is not working, telkom should just arrange that I get my money back. Im really ****ed now. I mean for crying out loud I made my full payment on the 29 June and I am still not even sure who is not doing their part. This is just appalling to say the least